Covers eligibility windows, subscription cancellations, and refund procedures.
Refund & Cancellation Policy
This Refund & Cancellation Policy ("Policy") explains the rules governing refunds, subscription cancellations,
and billing adjustments for services provided by The Trading Floor Holdings Ltd. ("Company", "The Trading
Floor", "we", "us", or "our").
This Policy applies to purchases including but not limited to:
This Policy forms part of the Company’s legal framework and should be read together with the following
agreements:
By purchasing any service or digital product provided by The Trading Floor Holdings Ltd., you acknowledge
that you have read and agree to this Refund & Cancellation Policy.
All services and products provided by The Trading Floor Holdings Ltd. are delivered digitally through online
platforms, account dashboards, or downloadable materials.
Because digital access is granted immediately upon purchase, products are considered delivered at the
time access is provided.
Due to the digital nature of Company services and the immediate delivery of content, all sales are final
unless otherwise required by applicable law.
Once access to digital materials, software tools, or platform services has been granted, the purchase is
considered fully delivered and not eligible for refund.
This includes purchases of:
Some services may be offered through subscription plans.
Subscription billing may occur on a:
basis depending on the plan selected by the user.
Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal
date.
Users may cancel their subscription at any time by accessing their account settings or contacting the
Company.
Cancellation will prevent future billing but does not result in a refund for the current billing period.
Users will retain access to the subscription services until the end of the current billing cycle.
If a payment fails, is reversed, or is disputed, the Company reserves the right to:
Access may be restored once payment issues are resolved.
If you believe you have been billed incorrectly, you must contact the Company within 14 days of the billing
date.
Billing inquiries should be submitted to:
contact@trdfloor.com
The Company will review billing concerns and take appropriate action if an error is identified.
Payments may be processed through third-party payment providers.
Users are responsible for complying with the policies of their payment provider, including rules regarding
payment authorization and dispute procedures.
Refunds may only be issued when required by applicable law or when the Company determines, at its sole
discretion, that a billing error has occurred.
The Company is not obligated to provide refunds outside of these circumstances.
Attempts to circumvent this Policy through fraudulent refund requests, chargebacks, or payment disputes
may result in:
Users engaging in abusive refund behavior may be permanently restricted from using Company services.
This Policy shall be governed by the laws of the United Kingdom.
Any disputes related to refunds or billing shall be handled in accordance with the dispute resolution
provisions contained in the Company’s Terms of Service.
Acceptance
By purchasing or subscribing to services provided by The Trading Floor Holdings Ltd., users acknowledge
that they have read and agree to this Refund & Cancellation Policy.
Contact Information
The Trading Floor Holdings Ltd.
Website: https://www.TrdFloor.com
Email: contact@trdfloor.com