Governs payment disputes, chargebacks, and billing disagreements.
Chargeback & Payment Dispute Policy
This Chargeback & Payment Dispute Policy ("Policy") governs payment disputes, chargebacks, and billing
disagreements related to purchases made through The Trading Floor Holdings Ltd. ("Company", "The
Trading Floor", "we", "us", or "our").
This Policy applies to all purchases of services or digital products including, but not limited to:
This Policy forms part of the Company’s legal framework and should be read together with the following
agreements:
By purchasing any services or digital products provided by The Trading Floor Holdings Ltd., you
acknowledge that you have read and agree to this Chargeback & Payment Dispute Policy.
By submitting payment for any product or service, users authorize The Trading Floor Holdings Ltd. to
charge the payment method provided.
This authorization applies to:
Users confirm that they are authorized to use the payment method submitted.
Certain services may be offered on a subscription basis.
Subscription billing may occur on a:
basis depending on the selected plan.
By subscribing, users authorize automatic recurring billing to the payment method on file until the
subscription is cancelled.
Users must contact the Company directly before initiating any payment dispute with their bank or payment
provider.
Billing inquiries must be submitted to:
contact@trdfloor.com
The Company will make reasonable efforts to review and resolve billing concerns within 30 days.
Because the Company provides digital products and services delivered immediately upon purchase,
users agree not to initiate chargebacks or payment disputes after receiving access to purchased products or
services.
Initiating a chargeback after digital delivery may constitute a violation of this Policy.
If a chargeback or payment dispute is initiated, the Company reserves the right to provide the payment
processor with evidence including:
This information may be used to contest the dispute.
If a chargeback or payment dispute occurs, the Company may immediately:
Access may remain suspended until the dispute is resolved.
If a chargeback results in the reversal of a valid payment, The Trading Floor Holdings Ltd. reserves the right
to pursue recovery of the unpaid balance.
Recovery methods may include:
Users agree that chargebacks create administrative and financial costs for the Company.
If a chargeback is filed in violation of this Policy, the Company may assess liquidated damages of up to
$250 USD per disputed transaction to cover administrative expenses, payment processor fees, and
investigation costs.
The Company monitors payment activity to prevent fraudulent transactions.
Accounts suspected of payment fraud may be:
The Company reserves the right to report fraudulent activity to appropriate authorities.
To the fullest extent permitted by law, The Trading Floor Holdings Ltd. shall not be liable for losses or
damages arising from payment disputes, subscription cancellations, or account suspensions resulting from
chargebacks.
This Policy shall be governed by the laws of the United Kingdom.
Any disputes shall be resolved according to the dispute resolution provisions outlined in the Company’s
By purchasing services or digital products from The Trading Floor Holdings Ltd., users acknowledge that
they:
Contact Information
The Trading Floor Holdings Ltd.
Website: https://www.TrdFloor.com
Email: contact@trdfloor.com